FAQ

1. What are perfume decants?

Perfume decants are smaller portions of original designer or niche fragrances transferred from full retail bottles into smaller, sealed bottles.
They allow you to explore and wear a scent before buying a full bottle.

2. Are the decants original?

Yes. All decants are prepared from original perfume bottles purchased through trusted and Brand Authorized Sellers. Read More

Note: We do not sell copies, imitations, or synthetic blends.

3. Will the scent and performance be the same as the full bottle?

Decants contain the same fragrance as the original bottle. However, how a perfume performs on your skin can vary based on personal skin chemistry, environment, and application amount.

4. How do you prepare the decants?

Our team carefully transfers the fragrance from the original bottle to clean, leak-resistant decant bottles using hygienic tools and techniques to preserve quality. Read More

5. How long does order processing take?

Orders are typically processed within 1–3 business days before they are shipped. This includes quality checks and secure packaging.

6. How long will delivery take?

Delivery timelines depend on your location:

  • Approximately 3-7 Business Days

These are estimates provided by courier partners.

7. Can I cancel my order?

Order cancellations may be accepted only if the order hasn’t been processed or decanted yet.
Please contact us as soon as possible after placing your order if you wish to cancel.

8. Do you accept returns or refunds?

Due to hygiene and product nature, we do not accept returns for change of mind once the order is shipped.

We do offer a replacement or a refund in case of:

  • Damaged product

  • Incorrect item delivered

Please contact us within 48 hours of delivery with photos or video proofs.

9. How do I track my order?

Once your order ships, we’ll share:

  • Courier partner name

  • Tracking number

You can use these to track your delivery online.

10. What if my package is lost or stolen?

If the courier tracking status shows your package has been delivered but you did not receive it, please first check with neighbors or delivery personnel.
If the issue persists, contact us — we’ll help coordinate with the courier service.

11. Where do we ship?

Currently, we are shipping PAN India.
If you need international delivery, contact us — we may be able to assist.

12. Are COD and prepaid available?

We offer payment options at checkout.
Please check the available options during checkout, which may include:

  • Prepaid (UPI, card, net banking)

  • Cash on Delivery (On Orders Above ₹1500)

13. Will the packaging be secure?

Yes. All decants are packed in secure, protective material to prevent leakage or damage during transit.

14. Can I order specific quantities?

Yes.
You can choose from the available size options listed on the product page. If you need a custom size not shown, contact us, and we’ll try to help.

15. Who can I contact for help?

If you have more questions or need assistance:
Email: 📧 firstscentt@gmail.com

Phone / WhatsApp: 📞+91-6395713382

Please include your order number for faster support.

Still Have Questions?

We’re always happy to help! Send us a message anytime — your peace of mind is important to us.