Refund policy

Last Updated: January 8, 2026

Thank you for shopping with FirstScent. We understand that buying fragrances online is a personal experience, and we want you to feel comfortable and confident with your purchase. This policy explains when refunds or replacements are possible and how we handle them.

1. Order Cancellations

Once an order is placed, our team begins processing and preparing it for shipment.
Due to the nature of perfume decants — which are carefully measured and prepared per order — we are unable to accept cancellations once the order has been processed or shipped.

However, if you change your mind shortly after placing the order, you may request a cancellation within 6–12 hours of purchase, provided the order has not yet been processed or decanted. To request this, please email us at firstscentt@gmail.com or Phone / WhatsApp: +91-6395713382 with your order number and cancellation request.

If your cancellation request is accepted, any pre-payment will be refunded to your original payment method within 3–5 business days of approval.

2. Refunds & Returns (Damaged or Defective Items Only)

Because decants are custom-prepared and sealed for hygiene and safety, we do not accept returns for change of mind, preference, or usage once the product has been shipped.

However, your satisfaction matters. Therefore, if you receive a product that is damaged, leaked, or defective, we will work with you to make it right.

To request a replacement or refund for a damaged product:

  1. Inspect Your Package When It Arrives
    Before accepting delivery, please check that the packaging is sealed and intact. If you receive a package that appears opened or compromised, do not accept it and inform the delivery agent.

  2. Provide Proof Within 24–48 Hours
    For damaged or defective items, please send an unboxing video and clear photos of the condition along with your order number to firstscentt@gmail.com. or WhatsApp: +91-6395713382

  3. Return Shipment (if required)
    Once we review your evidence, we’ll send instructions for returning the damaged product if necessary. Please keep the original packaging and decant bottle intact for inspection.

  4. Replacement or Refund

    • If eligible, we’ll ship a replacement at no extra cost, or

    • Offer a refund to your original payment method.

Refunds, if approved, are processed within 3–7 business days after we receive the returned item (if a return is needed). The credited amount will reflect in your account based on your payment provider’s timeline.

3. What Is Not Eligible for Refunds

To keep policies fair and hygienic for everyone, the following items cannot be returned or refunded:

  • Products delivered correctly and not damaged

  • Decants that have been opened, sprayed, or used

  • Products returned without original packaging and seals

  • Orders returned without prior approval from FirstScent

4. Replacement Conditions

We will consider a replacement if:

  • The product was damaged or leaked during shipping

  • You received the wrong item compared to your order

Please notify us within 48 hours of delivery with the necessary evidence to be eligible.

5. Shipping Costs

Shipping costs for delivery and returns (if applicable) are generally non-refundable. We cover return shipping only in cases where the item was damaged, defective, or incorrect at delivery.

6. How Refunds Are Issued

Refunds will be processed through the same method used at purchase:

  • Online Payment (UPI, Debit/Credit Card, Net Banking): Refund back to original payment source

  • Cash on Delivery (COD): Refund via bank transfer — account details must be provided

Please allow 3–7 business days for the refund to reflect in your account after processing.

7. Contact for Refunds & Cancellations

If you have any questions, concerns, or need help with a refund or replacement, we’re here to assist you:

📧 Email: firstscentt@gmail.com.
📞 Phone/WhatsApp: +91-6395713382

Please include your order number and relevant photos/videos so we can process your request quickly.

Your Peace of Mind Comes First

Your satisfaction and trust are important to us. We take care in preparing and shipping every order, and if anything goes wrong, we’ll do our best to make it right.

Note: UNBOXING VIDEO IS MANDATORY FOR ALL SHIPPING/PRODUCT-RELATED CLAIMS.