Terms of service

Welcome to FirstScent (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing or using our website and placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. Eligibility

By using this website, you represent and warrant that you are:

  • At least 18 years of age or the legal age of majority in your jurisdiction; and

  • Capable of entering into a binding contract.

If you are accessing this website on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

2. Account & Registration

You may be required to create an account to place an order or access certain features. You agree to:

  • Provide accurate, current, and complete information

  • Maintain and promptly update your account information

  • Keep your login credentials confidential

You are responsible for all activity under your account.

3. Orders & Acceptance

All orders placed through our website are subject to acceptance and availability. Once you place an order:

  • We will send an order confirmation via email

  • Order acceptance and completion of the contract occur when we ship your order

We reserve the right to refuse or cancel any order at any time for reasons including:

  • Product unavailability

  • Errors in pricing or product information

  • Suspected fraud or unauthorized transactions

If an order is canceled after payment, we will refund the paid amount to your original payment method.

4. Product Information

We aim to provide accurate product descriptions and images. However:

  • We do not warrant that product descriptions, images, pricing, or other content are error-free

  • We may update, modify, or discontinue products without notice

Perfume decants are prepared from original retail bottles and sold as smaller quantities for sampling and personal use.

5. Pricing & Payment

Prices displayed on the website are in Indian Rupees (â‚ą) and are subject to change without notice. You are responsible for paying:

  • The product price

  • Applicable taxes

  • Shipping and handling charges

We accept various payment methods as listed on the checkout page. Payment must be received before order processing begins.

6. Shipping & Delivery

Shipping fees, delivery timelines, and processing times are detailed in our Shipping Policy. Delivery dates are estimates and not guaranteed. We are not responsible for delays caused by:

  • Courier service disruptions

  • Incorrect or incomplete addresses

  • Customs clearance for applicable international shipments

7. Returns, Refunds & Cancellations

Our Refund & Cancellation Policy governs returns, refunds, and cancellations. Please review that policy carefully as it forms part of these Terms.

8. User Conduct

When using our website, you agree not to:

  • Violate any applicable laws

  • Post or transmit harmful or offensive content

  • Interfere with the website’s functionality

  • Attempt to access restricted areas of the site

9. Intellectual Property

All website content, including text, images, logos, and designs, is the property of FirstScent or its licensors and is protected by applicable intellectual property laws.

You may not:

  • Copy, reproduce, or distribute content without permission

  • Use content in any way that competes with our business

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of those third parties.

11. Limitation of Liability

To the fullest extent permitted by applicable law, FirstScent and its directors, officers, employees, and partners are not liable for:

  • Direct, indirect, incidental, consequential, or special damages

  • Loss of revenue, data, or profits arising from your use of the website or products

Our total liability to you for any claim arising under these Terms will not exceed the amount you paid to us for the relevant order.

12. Disclaimer of Warranties

Our services and products are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including but not limited to:

  • Fitness for a particular purpose

  • Accuracy of product descriptions

  • Non-infringement

13. Changes to Terms

We may update these Terms from time to time. The updated Terms will be posted on the website with a revised “Last Updated” date. Your continued use of the website after modifications indicates your acceptance of the updated Terms.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of courts in [Your City, State].

15. Contact Information

If you have any questions or concerns about these Terms, please contact us:

FirstScent
Email: firstscentt@gmail.com
Phone: +91-6395713382
Address: 3, Rajpur Rd, Karanpur, Dehradun, Uttarakhand 248001, India