Privacy policy

Last Updated: January 8, 2026

Welcome to FirstScent (“we”, “us”, “our”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or make a purchase from our website.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the website.

1. Information We Collect

We collect information to provide and improve our services.

1.1 Personal Information

When you voluntarily interact with our website, we may collect personal information, including but not limited to:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order and transaction details

  • Communication history with us

This information is collected when you place an order, contact us, sign up for updates, or otherwise interact with our services.

1.2 Automatically Collected Information

When you browse our website, certain information may be collected automatically, such as:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages viewed and time spent on pages

  • Referring URLs

This information helps us understand website usage and improve performance and user experience.

2. How We Use Your Information

We may use the collected information for the following purposes:

  • To process, confirm, and fulfill orders

  • To communicate regarding orders, inquiries, or support requests

  • To provide customer service and resolve disputes

  • To improve our website, products, and services

  • To send updates, offers, or informational messages (only where permitted)

  • To comply with legal obligations and prevent fraud

We only collect and use information that is relevant and necessary for these purposes.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enable essential website functionality

  • Analyze traffic and usage patterns

  • Improve user experience

You can choose to disable cookies through your browser settings. However, some features of the website may not function properly without cookies.

4. Sharing of Information

We may share your personal information only when necessary and under the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers such as:

  • Payment processing services

  • Shipping and logistics partners

  • Website hosting and analytics providers

These parties are permitted to use your information only to perform services on our behalf.

4.2 Legal Requirements

We may disclose personal information if required to do so by law, regulation, court order, or government request.

4.3 Business Transfers

In the event of a merger, sale, or transfer of assets, your information may be transferred as part of the business operation, subject to applicable data protection laws.

5. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy

  • Comply with legal, accounting, or regulatory requirements

  • Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or anonymized.

7. Your Rights

Subject to applicable laws, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal information

  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take appropriate steps to delete it.

10. Marketing Communications

If you choose to receive promotional communications from us, you may opt out at any time by following the unsubscribe instructions included in such messages or by contacting us directly.

We do not send unsolicited marketing messages.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us at:

Business Name: FirstScent
Owner: Yuvraj Singh
Email: firstscentt@gmail.com
Phone: +91-6395713382
Address: 3, Rajpur Rd, Karanpur, Dehradun, Uttarakhand 248001, India